Refund and Return Policy for FastStepBina

Effective Date: November 22, 2024

At FastStepBina, we strive to provide high-quality beauty products that meet your expectations. However, if you are not completely satisfied with your purchase, we are happy to offer a return and refund policy under the following conditions. Please review the details below for information on how to return or exchange products and request a refund.

Contact Information:

1. Return Eligibility

We offer a 30-day return policy for items purchased directly from the FastStepBina website. To qualify for a return or exchange, the following conditions must be met:

  • The item must be returned within 30 days of receipt.
  • The product must be unused, unopened, and in its original packaging.
  • The product must not be damaged or tampered with.
  • You must provide the original proof of purchase (order confirmation or receipt).

Non-Returnable Items:
For hygiene and safety reasons, certain items are not eligible for return or exchange once opened or used, including but not limited to:

  • Opened beauty products (skincare, makeup, etc.)
  • Gift cards
  • Any items marked as “non-returnable” on the product page

2. How to Return an Item

If you would like to return an item, please follow the steps below:

  1. Contact Customer Service:
    To begin the return process, please contact our customer service team at info@faststepbina.com. Be sure to include the following information:

    • Order number
    • Name and address on the order
    • Reason for return or exchange
    • Photos of the product (if damaged or defective)

  2. Return Authorization:
    Once we receive your return request, we will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions. Please do not return the item without this authorization.

  3. Packaging and Shipping:
    Securely pack the item in its original packaging (if possible) to prevent damage during transit. You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.

  4. Shipping Address:
    Send the returned item to the address provided in your RMA confirmation email.

Return Shipping Costs:
Unless the return is due to an error on our part (e.g., defective or incorrect item), return shipping costs will be at your expense. We recommend using a trackable shipping service to ensure that your returned item reaches us safely.

3. Refund Processing

Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved, your refund will be processed as follows:

  • Refund Method:
    Refunds will be issued to the original payment method used during the purchase (credit card, PayPal, etc.). Please note that it may take several business days for the refund to reflect on your account, depending on your bank or payment provider.

  • Partial Refunds:
    If only part of your order is returned (i.e., not the entire order), the refund amount will be calculated based on the returned items, and any shipping costs will be deducted.

  • Restocking Fee:
    In certain cases, such as for opened products or returns that are not in original condition, a restocking fee may apply. This will be deducted from the refund amount.

4. Defective or Damaged Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving the order. We will provide you with a prepaid return label for the defective product and issue a full refund or exchange at no additional cost.

To request a return for a defective or damaged item, please email us at info@faststepbina.com with the following details:

  • Order number
  • Photos of the damaged or defective product
  • Description of the issue

5. Exchanges

If you would like to exchange a product for a different item, you may initiate a return and purchase the new item separately. Once your return is processed and your refund issued, you may proceed to place a new order.

Unfortunately, we do not offer direct exchanges, but we will be happy to assist you with any questions related to product selection.

6. International Returns

For international orders, please note that you are responsible for all customs duties, taxes, and shipping fees associated with returns. If you are returning an international order, you must follow the same steps as outlined for domestic returns, and you will be responsible for the return shipping costs.

Customs Duties and Taxes:
If you return an international order, any customs duties or taxes paid are non-refundable. We recommend checking with your local customs office for information about potential fees.

7. Order Cancellations

Once an order is placed and payment is processed, it is sent for immediate fulfillment. Therefore, we cannot guarantee the ability to cancel orders once they have been confirmed. However, if you wish to cancel your order, please contact us as soon as possible at info@faststepbina.com. If the order has not yet been shipped, we will process the cancellation for you.

8. Customer Service

If you have any questions or need assistance with a return, exchange, or refund, our customer service team is here to help. You can contact us by:

We aim to respond to all inquiries within 1-2 business days.